Heritage Hospice Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Heritage Hospice is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the following categories: Hospice Team Communication, Getting Hospice Care Training, and Willingness to Recommend. Heritage Hospice displays a continued dedication to providing Best in Class senior healthcare services.

Throughout its 10 year history of serving the community, Heritage Hospice has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2018, a sampling of Heritage Hospice’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Heritage Hospice in specific categories. Every month, Heritage Hospice has gathered its real-time survey results to gain a better understanding of the patients’ needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Heritage Hospice has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

By |2019-06-10T19:45:50+00:00|Health, Hospice|0 Comments