Heritage Hospice is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the following categories: Hospice Team Communication, Getting Hospice Care Training, and Willingness to Recommend. Heritage Hospice displays a continued dedication to providing Best in Class senior healthcare services.
Throughout its 10 year history of serving the community, Heritage Hospice has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2018, a sampling of Heritage Hospice’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Heritage Hospice in specific categories. Every month, Heritage Hospice has gathered its real-time survey results to gain a better understanding of the patients’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Heritage Hospice has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.