Heritage is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. Heritage displays a continued dedication to providing Best in Class senior healthcare services.
Throughout its 10 year history of serving the community, Heritage has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2019, a sampling of Heritage’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Heritage in specific categories. Every month, Heritage has gathered its real-time survey results to gain a better understanding of the patients’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Heritage Hospice has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.