Resources - Heritage Health Services

Resources2018-01-22T16:50:42+00:00

Video Resources

Testimonial Video

Incision Care

What is an Oximeter?

Energy Conservation - Planning (Part 2)

Energy Conservation - Pacing (Part 3)

Energy Conservation - Prioritizing (Part 1)

What is a Cervicogenic Headache?

5 Commonly Overlooked Fall Risks

How to Properly Adjust Crutches

How to Properly Adjust a Front-Wheeled Walker

What is Home Health?

Tammy Talks Hospice

Testimonials

Excellent

Heritage Home Health & Hospice of Twin Falls4.8

Based on 73 reviews

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Brenda Wilson

2 weeks ago

I received home health physical therapy. Ben was excellent in pushing you just the right amount.

Kris Wilkinson

1 month ago

My mom recently passed and Amy has taken such good care of her for 3 years and treated her like family. Also the hospice nurse, Paige, was wonderful with my mom. The chaplain Emily and the social worker Renee played games and counseled my mom. Dr. Fenstermaker met with us and called my brother and I whenever we had questions. You won’t get any better care than at Heritage.

Kathie Woodward

1 month ago

I was very pleased with Laura, her bedside manor is amazing! All 3 PT members were also helpful and very knowledgeable! Ben, Jordan and Angie. Will definitely use again!

Response from the owner:Thank you so much for your kind words! We're thrilled to hear Laura, Ben, Jordan, and Angie provided such compassionate and knowledgeable care. It was our privilege to be part of your journey, and we truly appreciate your recommendation. Wishing you all the best!

Richard Goode

4 months ago

My home health nurses helped me through a difficult time. they responded to some problems I had in the most caring and professional manor. I am most grateful to them and recommend their services to anyone in need.

Response from the owner:Thank you so much for your thoughtful review. We’re honored to have been there for you during such a difficult time. We truly appreciate your recommendation and wish you all the best. 💚

Marvin Smith

5 months ago

I highly recommend Heritage Home Health Care in Pocatello Idaho. They have been very helpful in assisting me with my continuing recovery from spine surgery. They will take the time to remind, assist and explain the necessary steps for a safe recovery and are always available to assist patients with their recovery.

Response from the owner:Thank you so much for your kind words and recommendation! We’re grateful to be part of your recovery journey and are so glad our team has been able to provide the support and guidance you need. Wishing you continued healing and a safe, successful recovery!

Seriah Donajkowski

5 months ago

Heritage home health and hospice had seriously been life saving for me as a caregiver. They also helped my father over the last two years with his battle with Parkinson's disease. Renee and all the people of Heritage have made my fathers final days on this earth, really easy and pleasant. I wouldn't have been able to do it on my own anymore, I highly recommend their care.

Laura Bearnson

6 months ago

Heritage went above and beyond for my mom after both her knee replacement surgeries. It wasn't like she was just another patient. They truly care for each patient as an individual and treat them like they were their own family member. Highly recommend Heritage for all your home health & hospice needs.

Response from the owner:Thank you so much for your thoughtful review! It means the world to us to know your mom felt cared for like family. Thank you for trusting Heritage with her care, and we wish her continued healing! 💚

Emily Horting

7 months ago

I can not say enough for heritage! We had Emily as our nurse and she was SO personable. She would give us hugs when we needed one, treated my mom with respect and not as a number. She was willing to help with whatever and was knowledgeable about all our questions. Mom was so frail after leaving the hospital, heritage picked her up and brought her home. It made the hospice experience, even though it sucks that mom needed hospice, it made the process so much easier to handle. Thank you so much!!!

Shari Rupp

8 months ago

My mom passed away recently and Heritage Hospice was with us to help us through her passage. In addition to providing nursing care, equipment and medications, they gave us comfort, hugs, and information about what to expect. I don’t think I could have made it through without their help and I am beyond grateful for the wonderful care they offered.

Kathleen Lewis

9 months ago

The staff at Heritage Home Health was kind and caring. They have a culture of concern for the health and comfort of not only the person they are caring for but for the whole family. They became members of my family. I could not have received better nor more compassionate care.

Response from the owner:Thank you so much for sharing these kind words. It truly means the world to our team to know that you felt supported, cared for, and treated like family. Providing compassionate care not only for our patients, but for their loved ones as well, is at the heart of everything we do. We are honored to have been part of your journey and grateful for the trust you placed in Heritage Home Health. 💙

Marian Mathewson Fairchild

9 months ago

I used Heritage after my knee replacement in August. Everyone was very professional and caring. They were prompt and kept me well informed. I will choose them again when I get the other knee done.

Angie Van Vliet

10 months ago

Heritage Home Health is an outstanding team of caring professionals. After my total knee replacement, they made the transition home smooth and helped me start using my new knee with confidence. The team is well-organized, with excellent communication among themselves and with my surgeon. Every team member was on time, professional, genuinely caring, and highly knowledgeable. Their dedication and compassion truly set them apart. I highly recommend Heritage Home Health to anyone in need of exceptional home health care!

Kenny Weakly

10 months ago

My younger brother had end stage liver failure. We contacted Heritage Health Hospice and got an immediate response. The nurse and social worker formed a plan for care and had it implemented. They discussed our goals and initiated a pain control plan. My brother was finally able to rest comfortably. The staff communicated well with my brother and our family. We are grateful for the caring service thy provided.

Dennis Oliver

11 months ago

Heritage Home Health was in charge of my wife’s care after she broke her hip in October 2024. The care was exceptional with Brendon, Jordon, Bree Jess and Abi handling her assessments, O.T, P.T, and nursing visits. Her deteriorating health landed her on Hospice where the exceptional care continued with Renee, Britney, Dr Warnock, Lane and Hailee administering care for her until her passing at the end of September. Following her passing Kathy walked us through the steps and alternatives available for the handling of notifications and estate issues which needed to be taken care of. The people at Heritage are attentive caring compassionate and professional in all aspects of the care they administer. We are greatful for their efforts and would recommend them without hesitation.

Crystal Armenta

11 months ago

It is amazing how much these guys truly become like family in such a short amount of time. My mom was sent home on hospice and during the admission phase, I had brought up having a living room impromtu wedding to my long time fiancé due to the circumstances. What little girl doesn't want her mom to be there for a huge moment in her life.. and I am not joking when I say that these girls not only were all for the idea of the first "hospice wedding".. they helped me plan, provided a cake, flowers (bouquet, flower crowns, and flowers for everyone involved to pin to their clothing), a stand in Chaplin, AND food for us on our special day. My mom was an ordained minister and had the words written out for when we were to be wed. Unfortunately God had a different plan. With their help, we were able to pull it off in less than a week, and my mom was able to be a part of sealing our long time bond. I will NEVER forget the kindness and care they gave us during one of the hardest, yet most meaningful time in our lives. I will forever be grateful. Heritage Home Health and Hospice went above and beyond, and have continued to do so by helping with the after life care. I feel like they came into my life when I did not want them there, and we gained some friendships I will cherish forever. A special thanks to Mandi, Annie, Patti, Chasity, and Emiliy for being there for our family for some of our most rawest and difficult moments. We appreciate the love and the support you gave us in the two short weeks my mom was on hospice, and everything thereafter. I 10/10 HIGHLY recommend. Not only was my mom very well taken care of, her family was too. Sincerely, The Armenta and Wood family.

Tim Magagna

11 months ago

Wonderful people, and great service at a very rough time. If you have this situation, these are the people you want in your corner. I can't say enough about them.

Doug DeWitt

12 months ago

Very Kind Caring People.

Robbie Garrett

12 months ago

The physician and staff at Heritage are amazing and so compassionate. They were so caring with my mom - she was finally able to relax and pass over in peace. We are extremely thankful for them.

Response from the owner:Thank you for sharing such kind words. We’re truly honored to have been able to care for your mom and bring comfort to your family during this time. 💚

Valerie Reisner

1 year ago

Renee, Laine & Max were so helpful and kind during my Dad's hospice care. Holly was helpful in guiding during the financial aftercare of his passing. I can't thank them enough!

Response from the owner:Thank you so much for sharing your kind words. We’re grateful to hear that Renee, Laine, Max, and Holly were able to provide care and support for your family during such an important time. It means a lot to know their compassion made a difference. ❤️

Susan Schaffer

1 year ago

We had a wonderful experience with the hospice staff. Our nurse was around whenever we needed her. The emergency staff was available to help with falls. They explained everything to us so we felt prepared.

Response from the owner:Thank you for sharing your experience 💚. We’re so glad our hospice team could be there to support you, provide guidance, and bring comfort when you needed it most.

Dennis Hancock

1 year ago

Heritage Hospice and their After Care Program were wonderful to work with and did a terrific job of taking care of our Mother during her time of passing. Both Heritage Hospice and the After Care program continued to help our family with compassionate care even after her passing. Totally awsome people and programs.

Response from the owner:Thank you for your kind words. 💚 We’re honored to have cared for your mother and grateful our After Care Program could continue to support your family with compassion during such a difficult time.

Wallace M. Transtrum

1 year ago

Response from the owner:Thanks for the review!

John Lamm

1 year ago

This was a trying time for our family and we are appreciative of the compassion they showed for Brook. Could not have asked for better support from Jake, Dr Fullmer, Marianne and Holly.

Response from the owner:Thank you so much for your kind words. We're truly sorry your family had to go through such a difficult time, but we're grateful we could be there to support your loved ones.

Jon Utka

1 year ago

Highly recommend. Kind, caring and professional !

Response from the owner:Thank you for the kind words!

Linda Cracraft

1 year ago

WALLACE BAKER MD and EMILY STEPHENS RN are phenomenal hospice experts! They both work at the Idaho Falls branch of Heritage Home Health & Hospice. WALLACE and EMILY are incredibly smart, kind, caring, great listeners, super compassionate, and just wonderful human beings! They both came to see me at my hotel room in Idaho Falls and were unbelievably generous with their time, spending over 1-1/2 hours with me as I deal with the end stage of ALS. I felt so much better emotionally while they were there and even after they left! WALLACE and EMILY bring so much positive energy and love that you don’t want them to leave. They are simply THE BEST! 💚💚💚💚

Response from the owner:Thank you so much for sharing this heartfelt message 💚. We are truly grateful to have Wallace and Emily on our team!

Sandy Hunt

1 year ago

The best home health care around...was so kind and listened to us and took such great care of my mom...I have witnessed their care and kind touch of the Residents in the VA ....which is why I chose them for my mother's hospice care...can't express how great they really are....Thank you so much.

Response from the owner:Thank you for your heartfelt words and trust in our team. It means so much to know that our care made a difference for your mom and your family. We're truly honored to have been part of her journey.

Teresa Littleford

1 year ago

We've had the opportunity to use Heritage Home Health & Hospice twice now with our dad and recently our mother. To say they are one of the best is an understatement! Both of our parents were treated with the utmost respect and dignity for someone in their situation. Everything you need or want can be supplied and is usually there in a couple of hours. They are literally available 24/7, 365 days a year. No question or concern is to small for them to be bothered with and they do everything with a smile and concern for the WHOLE family. We can't praise them enough for the love, care and kindness they showed us all in our time of grief. They treat your family and you just like they would their own. We couldn't have done it without them and their support. They are all top notch in our eyes and we will never go anywhere but there for our loved ones needs. Thank you Heritage Home Health for all you did for us! Teresa Littleford ff

Response from the owner:Thank you, Teresa, for your heartfelt words and trust in our team during such meaningful times. It was our honor to care for both of your parents, and we’re truly grateful to have been able to support your family. ❤️

Cam Oler

2 years ago

Outstanding!

Response from the owner:Thanks for the review!

LeighAnn Sensenbach

2 years ago

The aftercare program really helped me to navigate all the parts and pieces that needed to be taken care of when my Mom passed away. They even helped me to think of things I need to have in place for myself. The Hertiage Hospice Social worker (Mandy Siems) was so amazing at showing her support and making sure needs were met. Thank You!

Response from the owner:Thank you so much for sharing your experience. We’re glad our aftercare program and Mandy could be there to support you during such a challenging time. Your kind words mean a lot to us. 💙

Linda Lachappelle

2 years ago

They were very helpful in all ways. Keeping me updated and involved. They care about my concerns. After my brother passed away. Renea,the social worker, was more than kind and helpful. I highly recommend this company.

Response from the owner:Thank you for your heartfelt message. We're truly grateful we could support you during such a difficult time. Renea and our team deeply appreciate your kind words and recommendation. 💙

Rachel Voss

2 years ago

This company has AMAZING nurses who take the best care of their patients! Im so happy to have met Jen, Noe, Lydia, Fatima, Adam, Antonia! Thank you for all you do!

Response from the owner:Thank you for the wonderful shoutout! We're so lucky to have an incredible team. Your appreciation means the world! 💙

Steve Anderson

2 years ago

Outstanding service. Staff was so helpful caring for my Mom through her cancer journey. End of life hospice care was outstanding. Heritage made a terrible situation better. Highly recommend.

Response from the owner:Thank you so much for your kind words. We’re honored to have been part of your mom’s journey and are grateful we could offer comfort and support during such a difficult time.

Debra Kendell

3 years ago

I have recently associated with eight Heritage Home Health employees from. I have met six of them while recovering from ankle surgery at my home. Each one of them has provided me with individual and collective advice and exceptional care which has and will allow me to experience a safe and speedy full recovery. Honestly, I do not believe that Heritage could find any better personnel. I highly recommend Heritage.

Response from the owner:Thank you so much for your kind words and recommendation! We're thrilled to hear our team has made a positive impact on your recovery. Wishing you continued healing and strength — it's been our pleasure to be part of your journey!

Debra Kendell

3 years ago

Since mid-July 2023, I have associated with eight employees from the Heritage Home Health office of the Pocatello, Idaho area. I met six of them while recovering from ankle surgery at my home. Each one has provided me with outstanding individual and collective care and advice, allowing me a safe and speedy full recovery. Honestly, I do not believe that Heritage could ever find any better personnel. I highly recommend Heritage Home Heath & Hospice to anyone.

Response from the owner:Thank you so much for your kind words and recommendation! We're thrilled to hear our team helped support your recovery—your trust means the world to us.

Fatima Rosales

3 years ago

Response from the owner:Thanks for the review!

Brian Harden

3 years ago

Look no further! Heritage Home Health & Hospice are the Teams you need for both Home Health and Palliative care. The staff has cared for both my Father when he needed hospice and when my wife needed both Home Health and Hospice as well. Every person on both Teams truly cares about their patients. Besides their qualifications, skillset, and knowledge, they have excellent people skills and are kind and compassionate. My wife had some very serious health challenges which required all kinds of different therapy sessions and eventually hospice care. Heritage helped us every step of the way. I can't thank them enough.

Response from the owner:We appreciate you taking the time to leave us a review!

MItchell Wach

3 years ago

I have loved to work with heritage! They are friendly, professional, and take the best care of whoever they are working with. Great supportive staff members and are sensitive to your needs!

Response from the owner:Thanks for the review!

Carolyn Simerly

4 years ago

The entire Heritage Home Health & Hospice of Twin Falls team is amazing. I live 500 miles away and appreciated the updates from the team on each visit. I was always confident that she was getting great care. When I met with the different members, they were always professional and so very kind. My Mother loved the team, and I am so thankful for all the care they provided.

Response from the owner:Thank you for your kind words and trust in our Twin Falls team. We're honored to have cared for your mother and to have helped provide peace of mind from afar. It means so much to know she felt loved and supported — and that you did too. 💙

Ramona H

4 years ago

I am so glad that Heritage Home Health was recommended to me after knee surgery. Rachelle, Kim, and Levi were all kind, understanding, and professional. I got great care and they made me feel valued. Thank you.

Response from the owner:Thanks for the review!

Angela Rudeen

5 years ago

Response from the owner:We appreciate you taking the time to leave us a review!

Tina

5 years ago

Heritage cared for my grandmother, and my family only has the best things to say about this company. The medical providers, nurses, CNAs, social workers, and aftercare staff went above and beyond for us. They are professional, friendly, empathetic, and kind. They treated my grandmother with incredible kindness, like caring for their own family members. I would absolutely recommend Heritage to anyone seeking hospice care for themselves or their loved ones.

Brenda Palmer

5 years ago

Caroline Faure

5 years ago

Consistent and Compassionate care! Highly recommend!

Chalea Cox

5 years ago

The staff are very caring about the residents and their families.

Melissa Poulson

5 years ago

Amazing employees every step of the way! The consideration and effort they dedicate to their patients speaks volumes to a hurting family ❤️❤️

Jennifer Kendall

5 years ago

I highly recommend Heritage for hospice care or home health, everyone that works there are so wonderful!

Debra Etlin Wynn

5 years ago

They were so helpful when my mom needed care! Wouldn't want to work with any other company!!

Becky Savage

5 years ago

Susan Carter

5 years ago

Heritage Home Health & Hospice provided excellent care to our Mom. They were so gentle and caring. They also provided so much help to our family during this difficult time. The Aftercare staff was so helpful as well. All the staff truly care about their patients and their families.

Bart Ralphs

5 years ago

My wife was diagnosed with 4th stage breast cancer in April 2017. she fought a fight like no other. on December 14th, 2021 she succumbed to this terrible disease. In The last 4 or 5 days of her life, we was introduced to Heritage Home Health and Hospice. For the few days that Hospice was apart of our lives we came to love and appreciate all who was there for us. They cared for her as if they were their own family. Words cannot express the gratitude that i have for these wonderful individuals that became a part of our lives. Thank you very much for ALL you did for my wife and our family. Losing a loved one is never easy, but the help my wife received, From Heritage Home Health and Hospice, helped her to be at Pease her last few days of her life.

Chris Cutler

5 years ago

We just wanted to say that Aaron was very helpful and we appreciate all of the support we have continued to receive throughout this process.

Joni Worth

5 years ago

All were kind and so helpful. I’d like to thank Nurse Barbara for her calm gentle care when my husband was passing. She came at all hours of the day and night and provided him with the care we needed.

Courtney Dickens

5 years ago

My husband's grandma has been using the company for around 4 months now, so when my father in law was diagnosed with terminal cancer and out on comfort care, there wasn't a single bit of hesitation who we would be calling for his care. Everyone has made this process as easy as possible for us from admission to dealing with postmortem arrangements to afterlife care. They have always been just a phone call away if we need anything. And I know when our grandma passes, they will make that as painless as possible. I would definitely recommend Heritage to anyone needing hospice/home health.

Response from the owner:Thank you so much for your heartfelt words and trust in our team during such tender times. We're honored to have been there for your family and will continue to be here with compassion and support every step of the way. 💙

Nan Jensen

5 years ago

I am writing on behalf of myself, my mother Robin Jensen, all our family members and especially my belated father, Dale Jensen. When my father entered into Heritage home health care last spring and then progressed into the hospice care, he was literally flabbergasted that complete strangers could genuinely care about him like family and he grew to genuinely care and love those who came to help. His main 2 nurses he always referred to as his girls and would literally light up when they arrived. My father had a rather difficult time accepting that his time here on earth was ending but with the help and love of this team, we know his passing was gentler on him due to the love of these people. Words really cant be found that truly express the gratitude we hold for this agency. Their dedication went above and beyond. We highly recommend them and give a 5 star rating. We would like to mention their names and give the biggest thank you possible. Julie Belnap, Heritiage home health care Dr. Warnock Tammy Moore, RN Lynell Harmon, RN Evelyn Perkins Patty Young, RN David Moore, RN Ranee Bunderson. social worker Please accept our deepest apology if we forgot someone or misspelled a name. We were also deeply touched by all the food that was brought to the house and the gorgeous bouquet of flowers sent. Also would like to mention that after his death, the care and help has not stopped and has been provided to each of us family members. We also were enrolled in the Full Cirlce After Care program and Katie Beesley went above and beyond to attend to our needs. Again, if someone is struggling to decide on an agency to provide care for their loved one, please consider Heritage Home Health and Hospice. You wont be disappointed.

J C

5 years ago

The care given to my late wife and the lovely follow up care offered to me was a huge comfort to me. I would recommend Heritage and its great staff to anyone looking for Hospice care for a loved one. Thank you all for your help and assistance, you all treated my wife and I like family!

Sandra Dawson

5 years ago

Response from the owner:Thanks for the review!

Justin Poole

5 years ago

Heritage Hospice was wonderful and very caring and thoughtful and explained things to me. They helped me take care of my sister and make her comfortable. They helped me make decisions. I would highly recommend them. Lynell was there with me all through the last hours with my sister. Michael was wonderful to come and sing to her. Tammy Moore text me and called me and kept in contact all hours of the day and made me feel like I mattered and that she cared about me. They all made me feel like they cared about my sister. Thank you, Natalie Poole

Robert Schreiber

6 years ago

We found Heritage much more than expected. They were professional in every way. They were more than helpful; they took care of everything. After the death of my wife, they coached us thru all the necessary details of those matters required following a death. I would give them 6 stars!

Response from the owner:Thank you so much for taking the time to leave us a review, it is greatly appreciated!

Deborah Delezene

6 years ago

Following Mom's positive test result for Covid-19 I was given Kim's name. She helped me get set up with Heritage Home Health & Hospice. Mom was in an assisted care facility suffering from Alzheimer's. My work hours are 9 am to 9 pm 4 days a week but these caring people worked around that schedule to assist me. Social Worker Brandy met with me to get the necessary papers filled out. Nurse Chrissy took my phone calls and text message outside of 9-5 hours to speak with me. Mom received extra care in her final days from Chrissy and the Doctor who went to the home. I was not alone when Mom passed as Chrissy was there to offer what care and guidance she could. The mortuary was called by this service saving me from that ordeal. Then the after care that Kathy offered saved me from trying to stumble through Social Security, Medicare, Medicaid, Postal Service, and so many other agencies. I wish I had contacted this agency long before I did. I learned this care is not just for end of life, if you need help or wonder if you qualify for help call Heritage. They really made the last of Mom's life easier for me.

Response from the owner:We appreciate you taking the time to leave us a review!

Deb King

6 years ago

Heritage Home Health and Hospice has an amazing staff that is knowledgeable and caring. They listen and respond. They are there to help every step of the way in difficult situation.

Response from the owner:We appreciate the review!

Rob Butterfield

7 years ago

Great company with compassionate and caring staff! Highly recommended!

Response from the owner:Thanks for the review!

Scott Conlin

7 years ago

Awesome Company and Great Personnel!! I would highly recommend this company to everyone!!

Response from the owner:Thanks for the review!

Steve Y

7 years ago

Great staff who care and provide the best around! Definitely recommended!

Response from the owner:Thanks for the review!

Heritage Home Health & Hospice

1009 W. Quinn Rd.
Pocatello, ID 83202

788 Eastland Dr, Suite A
Twin Falls, ID 83301

560 West Sunnyside Rd., Suite E
Idaho Falls, ID 83402

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